Return and Refund Policy

Return, Refund and Repair Policy

Please read this policy before placing an order or sending a device to D-Central for service. We are Bitcoin mining hackers, not Amazon: our returns are built around defective and dead-on-arrival (DOA) hardware, not change-of-mind buyer’s remorse. This policy explains how DOA, defect, repair, exchange and refund requests are reviewed. All requests must be approved by D-Central before a product is shipped back.

How to report a DOA or defective unit

• Contact support@d-central.tech with your order number, the product name, photos or video if relevant, and a clear description of the fault.
• Do not ship anything back until D-Central confirms the return instructions.
• Approved returns must be received and inspected before a repair, replacement, exchange, refund or store-credit decision is completed.
• Refunds, when approved, are issued to the original payment method. Your card issuer or bank may take additional time to post the refund.

30-day window to report a defect or DOA claim

You have 30 days from the day the item is delivered to report a defect or a dead-on-arrival unit. This 30-day period is the window to report a fault for review — it is not a general change-of-mind return window. To qualify, the product must be in its original condition, complete with included accessories, and not damaged by misuse, installation error, modification or improper handling. After this reporting window, coverage is handled under the applicable warranty below.

Wrong item, not as described, DOA or damaged shipment

If D-Central sends the wrong item, the item is materially different from the product description, or the product arrives damaged or dead on arrival, contact us as soon as possible with photos and order details. When the issue is confirmed, D-Central may repair, replace, exchange or refund the item depending on the product and the situation.

Items not received

If you have not received an order within 21 days from purchase, contact support with your order number so we can review the shipment. Carrier delays, customs delays, remote delivery locations and incorrect addresses may require additional review before a refund or replacement can be approved.

Warranty coverage: new and refurbished hardware

New hardware is covered by the manufacturer’s warranty. Refurbished hardware is bench-tested and backed by D-Central’s own warranty, as stated on the product listing at purchase. A confirmed fault within the applicable warranty period may be handled by repair, replacement, exchange, refund or another practical resolution approved by D-Central. Outside of a confirmed defect or warranty claim, refurbished and used hardware sales are final.

As-is, final-sale and parts-only products

Products sold as as-is, final sale, untested, salvage, or parts-only are not eligible for returns of any kind, including buyer’s-remorse returns. D-Central will still review cases where the wrong item was shipped or the received item does not match the approved order details.

Configured builds, custom work and special orders

Configured miners, custom builds, special orders and made-to-order work are non-refundable once sourcing, assembly, configuration or service work has started, except where they arrive defective or dead on arrival. Contact support before ordering if you need confirmation of the return status for a configured product.

No change-of-mind or buyer’s-remorse returns

D-Central does not accept returns, exchanges or refunds for change of mind. When the delivered item matches the order and the product description and is not defective, the sale is final. This includes cases where the customer no longer needs the item, ordered the wrong item, changed their preferred size or configuration, or used and damaged the item after delivery. Returns are reserved for defective and dead-on-arrival hardware.

Return shipping and fees

• Initial shipping fees are non-refundable unless D-Central approves otherwise because of our error.
• The customer is responsible for return and exchange shipping costs unless D-Central provides different written instructions.
• If an order is rejected at delivery, returned because of an incorrect address, or otherwise undeliverable because of customer-provided information, a 25% fee may be charged.

Unauthorized purchases and account responsibility

Keep your account credentials and payment information secure. If you share your account details or appear to abuse the return policy, D-Central may deny the request. If you believe a payment was unauthorized, contact D-Central and your payment provider promptly.

Repair service terms

By sending a device for repair, you authorize D-Central Labs to perform actions we consider necessary to inspect, test and attempt repair of the device. D-Central is not responsible for data loss, component failures that occur during attempted repair or testing, loss of profit, or direct, indirect, incidental or consequential damage during or after service, including transport.

D-Central repairs the apparent fault needed for immediate functionality. A repaired used device is not restored to new condition, and durability is not guaranteed beyond the components and work performed. Unit repairs include a 30-day warranty when warranty seals remain intact. Warranty handling for individual hashboard repairs remains at D-Central’s discretion. The customer is responsible for shipping charges, including shipping for warranty repair cases.

If a hashboard cannot be repaired, a $30 repair-attempt fee per hashboard may be charged to cover diagnostics and resources used. After D-Central gives notice that a device is complete, the customer has 30 days to claim it. Storage fees may then be added to the invoice: 15% of the amount receivable for the repaired device, divided into three monthly payments, plus a $10 base fee per month. Devices that remain unpaid or unclaimed 90 days after official notice of completion may be treated as abandoned and handled according to applicable law and D-Central’s service terms.

Late or missing refunds

If D-Central confirms that a refund has been processed but you have not received it within 14 business days, check your account first, then contact your bank or card issuer. If the refund still does not appear, contact support@d-central.tech.

Reserved rights

D-Central may limit, refuse or reject orders, returns, refunds, exchanges or service requests where there is suspected fraud, abuse of policy, site malfunction, irregular or excessive return history, missing items, damage patterns, or other facts that require refusal. For questions or support, contact support@d-central.tech.