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4479 Desserte Nord Autoroute 440, Laval, QC H7P 6E2

If your miner fails to connect to the mining pool, the issue could be observed as abnormal network status and mining pool status.

Here are the potential causes and corresponding solutions:

  1. Mining Machine Configuration Problems: The issue could be due to errors in the worker name of the mining pool, such as improper use of spaces, symbols, or incorrect characters. You can try resetting the device to factory settings and configure it again.
  2. Mining Machine Control Board Abnormality: If the issue persists, there might be a problem with the control board of the mining machine. Try flashing the SD card or replacing the control board.
  3. Network Abnormality: In certain instances, the Local Area Network (LAN) of the mining farm might have restrictions or disabled ports, or there might be a DNS configuration error. Additionally, the network operator might have port restrictions, which could prevent mining despite having internet access. In this case, you can try contacting the network operator to lift the restriction.
  4. Abnormal Mining Pool: If you’ve ruled out mining machine configuration issues and network problems, the issue might lie with the mining pool. Try changing the mining pool or reach out to the customer service of the corresponding mining pool for resolution.

If you continue to encounter problems or have any other queries, please don’t hesitate to contact BITMAIN Customer Support for further assistance.