4479 Desserte Nord Autoroute 440, Laval, QC H7P 6E2

Issue: The miners scanned by the bulk management software is significantly less than the actual number.

Troubleshooting steps:

  1. Check Miners Power Status: Ensure that all miners are powered on.
  2. Verify Network Access: Confirm that your computer can access the network segment of all miners. You can test this by typing the miner’s IP directly into the web browser to access the miner’s backend.
  3. Inspect Network Segment: Check that the network segment with fewer miners is functioning correctly. Look for potential issues such as switch failure or faulty main network cable.
  4. Check Software Network Segments: Confirm that the bulk management software has included all network segments.

Note: Ensure that the IP segment you set includes all relevant IPs. For instance, if you set an IP range of 192.168.1.1~100, any IP above 100 will not be scanned.