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PSU_ERR Critical

Antminer – 220V to 110V Wrong Connection

220 V Antminer on 120 V circuit — PSU refuses to boot, brownout-loops, or (on bridged-sense APW3++) cooks primary-side components. Input-voltage mismatch event.

Critical — Immediate action required

Affected Models: Antminer S9, S9i, S9j, S9k, S9 SE, S17, S17 Pro, S17+, S19, S19 Pro, S19j Pro, S19 XP, S19k Pro, S21, S21 Pro, L7 — on APW3++, APW7, APW9, APW9+, APW12, APW17

Symptoms

  • Miner was recently moved, re-wired, or plugged into a new outlet and now refuses to run at nameplate
  • Dashboard shows hashrate 0 or 40-55% below nameplate that won't rise with any tuning
  • `kern.log` / cgminer repeats `ERROR_POWER_LOST`, `get power type version failed`, or `_pic_read_iic error` every 10-90 seconds
  • Miner boots, hashboards light for 15-60 s, then browns out and restarts in a loop
  • APW PSU fan spins to full RPM immediately with no warm-up ramp, then PSU cuts out
  • Multimeter at the outlet reads 115-125 V (split-phase leg instead of phase-to-phase)
  • Outlet is a NEMA 5-15 / 5-20 adapted to C13 / C19 via a pigtail or jumper
  • Multi-way adapter, extension cord, or pigtail hiding in the power path
  • PSU label reads `200-240 V AC 50/60 Hz` but building panel directory shows `120 V` for that circuit
  • PSU smells of hot electronics, PCB, or ozone — stop immediately
  • Breaker trips within 30-120 s of miner startup on a nameplate-rated circuit
  • 208 V commercial three-phase panel with the circuit landed on a single 120 V phase by mistake
  • `ERROR_POWER_LOST` correlates with A/C, dryer, or EV charger cycling on the same circuit

Step-by-Step Fix

1

Kill power at the breaker — not a soft shutdown. Throw the breaker at the panel. Verify the miner is dark at the front panel. Do not try to gracefully shut down a miner that is currently browning out on wrong voltage; every PSU retry pulls inrush current and accumulates damage. The breaker is the only real off-switch here. Leave unplugged until diagnostics are complete.

2

Identify the outlet type and circuit rating. Walk to the receptacle: NEMA 5-15 / 5-20 = standard 120 V household; NEMA 6-15 / 6-20 / L6-20 / L6-30 / 14-30 / 14-50 = 240 V. Then walk to the panel, find the breaker, and note whether it is single-pole (120 V) or double-pole / ganged (240 V split-phase). Trust the breaker, not the receptacle — a 240 V-labeled outlet wired to a 120 V breaker is a common install mistake.

3

Multimeter verification at the outlet. Set meter to AC volts. Probe hot-to-hot on a 240 V receptacle; hot-to-neutral on 120 V. Expect 235-245 V on 240 V split-phase, 202-212 V on 208 V commercial three-phase, 118-124 V on 120 V household. If you read 115-125 V across the hot pins on what should be a 240 V outlet, the outlet is mis-wired or single-phase 120 V. Do not re-energize. Proceed to Step 6.

4

Trace the cord path for sneaky adapters. C14 / C19 extension cords, cheap AliExpress 240-to-120 pigtails, generator-cable reducers, and multi-receptacle splitters can all demote a 240 V circuit silently. Unplug every adapter in the path. Re-measure AC volts at the PSU's own input connector with a multimeter to confirm what the PSU is actually seeing. If the reading at the PSU inlet differs from the outlet reading, the cord path is lying — discard the adapters.

5

Inspect the PSU for physical damage before re-energizing. Smell: electronics, hot PCB, ozone. Visual (through the vent, held up to bright light): bulged or leaking electrolytic caps, burn marks or discoloration near the AC inlet. Audio: shake gently — loose rattling means something has detached from the PCB. Any positive on smell / visible damage / rattle = the mis-voltage event cooked something internal; do not re-energize; skip to Tier 4 (ship to D-Central).

6

Install a proper dedicated 240 V circuit if you don't already have one. Hire a licensed electrician (or pull a permit yourself where permitted). Spec: dedicated breaker sized to the miner — 20 A / 240 V for S19 / S19 Pro / S19 XP class, 30 A for S21 class. Wire gauge 12 AWG minimum for 20 A, 10 AWG minimum for 30 A. Install a real NEMA receptacle (L6-20, L6-30, 14-30, or 14-50). 'Dedicated' means only the miner on that breaker — no dryer, no EV charger, no other loads.

7

Measure line voltage under load, not at idle. Once the miner is running on the confirmed 240 V circuit, plug in a voltage logger (Shelly EM / Emporia Vue) or a data-hold multimeter. Expect 230 V+ sustained on 240 V split-phase, 200 V+ sustained on 208 V commercial. If line voltage sags below those thresholds during peak load, the circuit is undersized; upgrade breaker/wire or move the miner to a larger feed. Sag under load mimics a mis-voltage event in the logs.

8

Verify PSU-to-miner compatibility against Bitmain's published matrix (support.bitmain.com/hc/en-us/articles/15909673875993). Common pitfalls: APW3++ paired with S19 (tops out at ~1800 W, S19 needs 3250 W); APW9 paired with S21 (trips OCP under S21 load); APW12-12/15 on an S21 (wrong output window — S21 needs APW17 / APW171215a). Wrong PSU model plus correct voltage input still yields PSU_ERR. Cross-check the sticker on your brick against the Bitmain table.

9

Swap in a known-good PSU of the correct model. Borrow from another miner, pull from a retired rig, or buy a salvage-grade unit from D-Central's parts inventory. If the substitute boots clean on the confirmed 240 V circuit and the miner hashes at nameplate, the original is damaged — budget for repair or replacement. If the substitute ALSO fails, the problem has moved past the PSU into the control board or hashboard PMICs; jump to Tier 3 / Tier 4.

10

Install whole-circuit voltage monitoring and surge protection. Type-2 SPD at the main panel plus Type-3 at the miner outlet. A voltage-monitoring outlet or whole-home energy monitor (Kill-A-Watt EZ for spot checks, Shelly EM / Emporia Vue for continuous logging). Log 24-48 h — anything outside 225-250 V on split-phase or 195-218 V on commercial three-phase needs to be fixed at the panel, not worked around at the miner.

11

PSU teardown and bulk-cap audit (advanced only). APW9 / APW12 / APW17 primary bulk caps retain 400 V+ for minutes after unplug — bleed through a 10 kΩ / 10 W resistor to ground before touching anything inside. ESR-meter the primary electrolytics; any cap above ~3× spec'd ESR is drifted. Typical mis-voltage casualties: primary bulk electrolytic on the HV rail, PFC MOSFET, occasionally the high-side gate-drive opto. If any of those words aren't comfortable, stop and send the PSU to D-Central.

12

Replace failed components with proper parts. Bulk caps: match voltage rating (typically 450 V on APW primary), capacitance, and 105 °C / 10,000 h minimum life grade. PFC MOSFET: genuine part from a reputable source; counterfeit MOSFETs are how you end up back in this fix in six months. Re-paste the MOSFET heatsink with proper thermal pad or paste + mica. Reflow bridges/diodes only with a hot-air station and a temperature profile you trust.

13

Post-repair load test before reinstalling. Dummy-load the repaired PSU at roughly nameplate wattage (resistor bank, or a retired hashboard wired as test load). Watch rail voltage and PSU case temp for 30 min. Rail stable within spec, case under 55 °C at the vent, fan RPM appropriate = safe to reinstall. Never plug a bench-repaired PSU directly back onto a production miner without the load test — the whole point of Tier 3 is not repeating the failure in production.

14

Flash DCENT_OS for post-recovery hashboard audit. After the PSU is confirmed clean and the miner is running on a proper 240 V circuit, flash DCENT_OS (D-Central's own open-source Antminer firmware) for per-chip HW% and per-domain voltage visibility. Run a 20 min soak. Any chip position reporting elevated HW% or 0% output means the mis-voltage event reached the hashboards — voltage-domain PMIC damage. Alternatives: Braiins OS+, LuxOS, Vnish; DCENT_OS is the Mining Hacker default, open-source, no licensing.

15

Document the incident for warranty / liability / insurance. Photograph the mis-wired outlet with a meter attached, the PSU damage (external and internal if opened), and the kern.log showing ERROR_POWER_LOST entries. If an electrician mis-wired the circuit, or a reseller shipped the wrong cord kit, that's their liability — the paper trail matters. D-Central has had customers recover thousands of dollars on installer liability with proper documentation.

16

Tier 4 stop-and-ship triggers. Stop DIY immediately if: visible cap bulging / leaking / burn marks on the PSU PCB; electronics or ozone smell from the PSU; the miner shows hashboard damage after the mis-voltage event (chain find 0 ASIC, persistent HW% spikes); a second correct-model PSU also fails on the confirmed 240 V circuit; or you aren't comfortable discharging a 450 V bulk cap. Book a D-Central ASIC/PSU repair slot — d-central.tech/services/asic-repair/.

17

D-Central bench process. APW test fixture with a programmable AC source (we can replay the exact mis-voltage event that killed your PSU to confirm failure mode), full component-level audit of caps / MOSFETs / diodes / optos / control IC, replacement parts sourced in Canada (no AliExpress counterfeits), 24 h nameplate-load burn-in before return. If hashboards also took a hit, voltage-domain PMIC replacement and per-domain reflow on the same repair ticket.

18

Ship safely. Disconnect PSU from the miner. Tape the AC inlet shut to protect the pins in transit. Anti-static bag around the PSU. Double-box with ≥5 cm foam on every side. If hashboards are also being sent, anti-static bag each one, double-box separately from the PSU. Include a written note: observed mis-voltage event, measured mains voltage, approximate duration on wrong voltage, symptoms after moving to the correct voltage, and your contact details. Good notes = less bench time = lower cost.

When to Seek Professional Repair

If the steps above do not resolve the issue, or if you are not comfortable performing these repairs yourself, professional service is recommended. Attempting advanced repairs without proper equipment can cause further damage.

Related Error Codes

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