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Small team, full backlog, zero orders dropped. Support replies are slower than we’d like. Read our status update → Zero orders dropped. Status → 📬 Check your spam folder — most of our replies land there. We do answer. Status update → 📬 Check your spam folder. Status →

Status update ·

Where D-Central Stands

The last two years have been rough on us. We were hit by theft, and we’ve been running with a fraction of the staff we used to have. We’re not going to pretend otherwise — you’ve probably felt it as a slow reply, or an email that never showed up.

Here’s what’s true right now

Every order gets fulfilled.

Not “most.” Every one. If yours is taking longer than expected, it is still coming, and you can ask us where it is.

Check your spam folder.

We noticed a while back that a large share of our email was being filtered before anyone saw it, and we’ve addressed it on our end. Filters being what they are, it’s still worth a look in your junk folder — if you’ve been waiting on us, there’s a good chance we already replied.

Support is slow, and that’s on us.

We’re a small crew, and most of our hours go into fulfillment — getting orders out the door and repairs back to their owners. Support gets what’s left. We answer everything eventually; it just takes longer than it should right now. We’re not going to promise a turnaround we can’t hit.

We’re still building.

DCENT_OS, our open-source ASIC firmware, is in public beta under GPL-3.0. The web flasher puts it on a miner from a browser. The source is on GitHub.

All of it is public, in the open, and free to inspect, and there is more in flight — we have a stack of open-source projects coming. Adversity forces creativity: with fewer hands, we’ve leaned harder into the open-source work that outlasts any one bad year.

This is taking longer than we thought.

We expected to climb back faster than we have. The last twelve months taught us we were too optimistic about the timeline — not about the outcome. Part of that is simply ours to own. The other part is that we have been climbing while the ground moved: the Bitcoin mining industry has been contracting hard over the same stretch, and rebuilding inside a shrinking sector is slower than rebuilding into a growing one.

We’re still here, still at it, and we have no intention of quitting. Rebuilding is slow and it is painful, and we’d rather say that plainly than dress it up. We will take the time it takes to come back stronger, better and more resilient than we were before.

And if we get this right, we will leave behind a different kind of legacy than the one we set out to build: open work that anyone can run, fork and keep alive, long after any single company stops being the one carrying it. That is what makes it worth it.

D-Central has been operating out of the Montreal area since 2016, and we’ve repaired thousands of miners in that time. If you want to verify who we are before you buy, read what our customers wrote, browse the store, or read our code.