Buyer Protection at D-Central: What’s Covered, What Isn’t
Quick answer
Straight answer, no fine print: every unit is inspected and bench-tested before it ships from our Montreal shop; you have a 30-day dead-on-arrival window from delivery on new and refurbished hardware; new gear carries the manufacturer’s warranty and refurbished carries D-Central’s own, serviced on the same bench that built it; a repair we perform is covered 30 days on that specific fix. Used and refurbished sales are final beyond the DOA window, and lead-time estimates are good-faith targets. The full Return & Refund Policy is the binding document.
This page pulls the parts of our returns, warranty and shipping policies that matter before you buy into one place. It restates those policies; where they differ, the linked policy pages (and the Return & Refund Policy in particular) are authoritative.
What’s covered — at a glance
| Situation | New hardware | Refurbished hardware |
|---|---|---|
| Arrives dead / faulty out of the box (DOA) | Covered — report within 30 days of delivery | Covered — report within 30 days of delivery |
| Warranty backing | The manufacturer’s warranty for that model | D-Central’s own warranty, per the product listing at purchase |
| Who services it | Manufacturer process — we help you navigate it | Our Montreal bench, directly |
| A repair D-Central performed | Covered 30 days on the specific repair performed | |
| Change of mind after the DOA window | Per manufacturer terms | Final sale — used & refurbished sales are final |
| Inspected & bench-tested before shipping | Always — a human checks every unit | |
Before you buy
- Shipping: everything leaves our bench in Montréal, Québec. Most gear is built to order, so a lead-time estimate is a good-faith target, not a contractual guarantee. Shipping policy →
- Payment & the 3% Bitcoin discount: pay by card, bank transfer, or Bitcoin/Lightning — the last earns an automatic 3% off. Refunds go back to your original method. Ways to pay →
- Proof it’s real: we’ve repaired thousands of ASICs across 38+ models since 2016, and our reviews are from verified buyers only. Read the reviews →
If something goes wrong
Run the fault finder or the symptom decision tree first — many issues are a cable, a setting, or a firmware re-flash. If it’s hardware, start a repair or, within the DOA window, contact us through the returns process. Need a part? The replacement hashboard finder and repair parts list point you to the right one.
This is a plain-language summary for buyers, not tax or legal advice. The binding terms are in the Return & Refund Policy. Français : expédition · garantie.
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Last reviewed July 21, 2026.